ChangeTheRef e-Mail Guides

Connect & View e-Mails on Computer (Windows & Mac)

Outlook on Windows

Add your Microsoft 365 email to Outlook 2016 (or newer) for Windows PC. Then you can send and receive business emails.

    1. Open Outlook.
    2. Select File, and then select + Add Account.
      Under Account Information, + Add Account
      If you haven’t opened Outlook before, you’ll see a welcome screen.
    3. Enter your Microsoft 365 Email address and select Connect.
      Enter email and select Connect
    4. Enter your Microsoft 365 Password and select Sign In. If asked, choose if you want to use this account everywhere on your device.
      Enter email password and sign in

 Note: You might need to choose your account type as Work or School to continue.

  1. If your admin enabled multi-factor authentication (MFA), verify your account or set up the Authenticator app.
  2. Once Outlook shows that the email was added, select Done.

Mail on Windows

Add your Microsoft 365 account to the Mail app for Windows so you can send and receive business emails.

    1. From the Start menu, open Mail.
      Mail app icon showing open blue folder
    2. If you’ve used the app before, select Settings Gear Settings, and then choose Manage Accounts. Otherwise, continue to the next step.
    3. Select Add account.
      Below Welcome to Mail message, plus sign Add account
    4. Select Office 365.
      Outlook.com, Office 365 and Google icons
    5. Enter your Microsoft 365 Email address, and then select Next.
    6. Select Work or school account, and then select Continue.
      Work or school account above Continue button
    7. Enter your Microsoft 365 email address and password, and then select Sign In.

 Note: You might need to choose if you want Windows to remember your account, or if you only want to sign in to the Mail app.

  1. If your admin enabled multi-factor authentication (MFA), verify your account or set up the Authenticator app.
  2. After you see that your account’s set up, select Done to go to your inbox.

Outlook on Mac

Add your Microsoft 365 email to the Mail app. Then you can send and receive business emails from your Mac.

    1. Open Mail. (If this is your first time using Mail, opening the app will start the process.)
    2. From the menu bar, select Mail, then Add Account.
      In Mail Menu, Add Account
    3. Select Exchange and Continue.
      Exchange and Continue
    4. Enter your Name and Microsoft 365 Email Address, and select Sign In.
      Enter name, email address, and Sign In

 Note: You might need to choose your account type as Work or School to continue.

    1. Select Sign In again to let Microsoft locate your email address and account info.
      Sign in again
    2. If your admin enabled multi-factor authentication (MFA), verify your account or set up the Authenticator app.

 Note: If Microsoft can’t find your email, you’ll be asked to enter your details manually:

• Username: Your Microsoft 365 email address
• Password: Your Microsoft 365 email password
• Internal URL: outlook.office365.com
• External URL: outlook.office365.com

  1. You’ll be redirected to the Microsoft 365 sign-in page. Enter your email Password and select Sign In.
    Enter email password and sign in
  2. The app will request permission to your account. Select Accept.
  3. Select Done. You can come back and edit these settings at any point.
    Select app settings and Done

Your account will display and your email will load, which can take a few minutes.

Mail on Mac

Add your Microsoft 365 email to Outlook for Mac. You’ll then be ready to send and receive business emails.

    1. Open Outlook.
    2. From the menu bar, select Outlook > Preferences.
      Select Outlook and then select Preferences
    3. Select Accounts.
      Select Accounts
    4. Select + (plus) > New account.

Select + and select New account

 Note: You might need to choose your account type as Work/School to continue.

  1. Enter your email address and select Continue.
    Enter your email address, select Continue
  2. Enter your email password and select Sign in.
    Enter your password, select Sign In
  3. If your admin enabled multi-factor authentication (MFA), verify your account or set up the Authenticator app.
  4. Select Done. If you have more than one account, decide which account you want to set as the default.
    Select Done

Your account will display, and your email will load, which can take a few minutes.